Strategy

• development and review of knowledge and information management visions, strategies, frameworks and action plans focused on high impact initiatives
  

• review of current KM / IM / RM capability, future needs and opportunities
  

• review / reshaping information and knowledge management business models and processes

Governance

• advising on the creation and operation of effective information governance, including providing independent advice to sponsors and governance bodies

• assisting with the development and critique of business cases and other IM programme /project documentation

• identifying persistent IM issues (quality, capability, maintaining trust & confidence) and approaches to resolving these
  

Leadership

• coaching and mentoring managers with data / information / technology leadership and governance responsibilities

• supporting leadership of effective cultural change to harness knowledge and information, and embed valuing information in how agencies work

• supporting leaders to identify and communicate how good information management supports improved business outcomes

• pragmatic advice on using data to achieve increased efficiency and customer-centric service delivery